Mr Goran Tivenius Sweden Share. Special features: Activity Monitoring, exchangeable battery. Your refund will be processed once the device has been successfully returned to Tractive. The battery life on this replacement was only good for 5-8 HOURS!! Track your furry friend in real time without any distance limit. Tractive GPS features, finding your pet with Tractive, troubleshooting guide. In general, the Tractive GPS works whereever your cell phone works. Termination of Tractive Care 1. "We bought the Tractive to use for our indoor cat. This way kitty can easily carry the tracker on the back, rather than around the neck. The Tractive Customer Service will inform you about the next steps. It also charges quickly - I need to charge mine about every 2 days. I know where her favorite spot is and can find her within seconds. However, please keep in mind that you do need internet access on your smartphone to use the Tractive GPS mobile app or web app. I would like to propose to change the automatic renewal of the subscription, cause a lot of people are not pleased. The new Tractive GPS DOG LTE / Tractive GPS DOG 4 is the latest GPS tracker from Tractive. Tractive GPS devices do not have sim-card openings or USB ports and are therefore not only protected against splashing water, but are also fully waterproof (up to 1 meter depth, 30 minutes) according to IPX7-standard. The Tractive LTE GPS DOG tracker enables you to view your dog's location from anywhere, anytime. I really think this is the best GPS tracker and service you can get. I send an email on sunday evening and got an answer from customer service on monday morning with a google map link to my cats last known gps collar position. As a result, Tractive GPS devices are perfectly suitable for water-loving pets and can, of course, be used in the rain. As said before, customer service can take a week to respond, but you WILL get a reply from a real person who does seem to care about your requests. Tractive is looking for the best! I leave close to the forest and many times my cat was going out into the forest for 1-2 days (sometimes even 5). There is no way to reach them by telephone. Your request has been submitted successfully and someone will be following up with you shortly. Note: an internet connection on your smartphone, tablet or computer and an active network connection on the tracker are required. Availability: The Tractive GPS Cat Tracker (IKATI) is only available in Europe at this time. Excellent device, excellent service! How can I activate my replacement tracker / transfer an existing subscription plan to a new device? Here you can find information about Tractive products, read online user manuals, watch easy-to-understand video tutorials and much more. If for any reason you could not reach us via the contact form, please. Our tractive is faulty after 3 months use and will not hold charge for more than a few hours. GPS Tracking on smartphone for your pet - Directly from the Manufacturer No.1 World Market Leader Pet Safety Worldwide Coverage Free Shipping Known from the Apple TV Spot Location update every 3 seconds 100% waterproof Available in iOS and Android - The Tractive GPS Tracker locates your dog any time, everywhere. I hope, that in the end, the tracker works our for you again - to keep your cat secure and check the activity level via our app. Thanks Tractive!!! Apart from the main tracker i've been using, I've tested several other (3G) trackers, each promising more but not delivering. Account Settings, Subscription Plans, Replacements, Orders & Shipping, MOTION, & Dog Walk. Check out these real Amazon reviews from Tractive customers and proud cat parents: So what are you waiting for? Become part of an international team! The Tractive GPS tracker calculates its GPS position using GPS satellites and sends this data to the Tractive GPS app using an integrated SIM card - updating your pet's location in real time in the app through an active mobile network connection. "I am using this product on a 3.5kg cat. In short - no, it doesn't matter which service provider you have for your smartphone. Learn more about microchips vs GPS trackers on the the Tractive blog >. Tractive Customer Happiness Manager Emily Parry 2 reviews. The customer service is very helpfull. I contacted them wanting to order before their trackers were even available in the US yet & they went ahead and shipped to me!! Sometimes, a microchip and GPS pet tracker are mistaken for the same thing. Tractive is extremely customer oriented. In the event that the tracker must be replaced, you can easily transfer your existing subscription plan to the new device. We contacted Tractive about a refund for the service twice and got no reply either time. Like sending a text message to a friend, this works over any distance, so technically you could track your pet from opposites sides of the world. It took almost two weeks of back and forth emails to attempt a resolution, when a 20 minute phone call would have been more effective. It is well and truly worth every penny. While Tractive currently does not offer telephone support, as we've found that we can most effectively handle customer requests via our Help Center, live chat and email, you can quickly … Note: tracker availability varies by country. Setting it up was very easy. Gathering feedback from our customers helps to improve Tractive's products and services. The return and refund policy for all Tractive GPS products is as follows: Purchases from tractive.com: If you are not satisfied with your new Tractive GPS tracker for any reason, you can return it within 14 days of receiving the device. Yes, in order for the Tractive GPS tracker to work, you'll need to have cellular service coverage in your area. It works over both WIFI or mobile data. Our Customer Service team will first assist you to get the tracker working if possible, and if not, will assist you to replace the device. The Tractive is an exceptional product, used in conjunction with the applications, it will give you a more relaxed walk for those owners who have dogs which do like to wander off. Support is available via the Tractive Help Center and from our Customer Service team in English, German, French, Italian and Spanish. Below, find the dimensions and weight of the individual Tractive GPS Trackers. As far as the service plans go, you can choose between the Basic and the Premium packages. The best tracker out there and an excellent customer service. What if the tracker is lost, stolen, or damaged? an internet connection on your smartphone, tablet or computer, an active network connection on the tracker, Discover the Tractive GPS Cat Tracker (IKATI), Tractive GPS DOG LTE / Tractive GPS DOG 4. Always eager to solve your issues/problems. About the product, it's really helpful. Tractive is the most customer oriented company I ever met. The new device is suitable for both dogs and cats at 71.4 x 28 x 17.5 mm and 35 grams. Tractive GPS and Tractive GPS XL come with a 12-month warranty and qualify for Tractive CARE, which guarantees that your device will be replaced if lost, damaged or stolen during the service period. I would highly recommend Tractive. Recommended only for dogs weighing 20 kg and above. The customer service is excellent and every single employee of Tractive is very helpful and response quickly to the customer. ... 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